IWFS - Increases Customer Service
IWFS increases customer service in three very important areas; in-store pick-up, reduced stock-outs and reduced time-in-transit.
In-store pick-up (where clients buy online and pick up their orders from a nearby store) has proven itself to be an extremely popular option with both online buyers and retailers.
For online shoppers, in-store pick-up allows them to get their purchases faster and to avoid costly shipping charges.
For retailers, in-store pick-up brings more traffic into the store driving additional impulse purchases.
Retailers who have implemented aggressive in-store pick-up programs are reporting that upwards of 50% of their web orders are now in-store pick-up orders.
IWFS includes the functionality to offer your clients this valuable purchasing option, without any additional incremental expenses.
Since most orders are shipped from the closest store to the client, the IWFS process reduces shipping time on your customer's orders by an average of 50% when compared with a centralized DC approach, to the delight of your customers. And the shipping costs to the retailer are lower as well! A true win-win situation.
Stock-outs are frustrating for both shoppers and retailers alike. In traditional web programs, you need to create a segregated inventory to support web sales. Inevitably, there will be times when inventory that is wanted online will only be available in the store, and vice-versa.
IWFS solves this problem by making the entire chain-wide inventory available to online customers, while it is still available to store clients. The result is a dramatic reduction in stock-outs without additional costs.